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Senior Manager, IT Infrastructure at Gulf Bank

Visits: 1

Reports to: Senior Manager, IT Infrastructure

Department: IT

Location: Head Office, Nairobi

Job purpose

  • The primary purpose of the Network Analyst & Infrastructure Support is to maintain and monitor
    GAB’s Data Centre and Networks; install and configure computer systems; support business users;
    diagnose communications/hardware/software faults and solve technical problems

Key Responsibilities

  • Maintain the Data Centre and Corporate Network.
  • Work with the information security office to ensure compliance.
  • Adhere to the bank’s IT security policies, standards & procedures.
  • Explore new technologies and trends related to computer networks.
  • Participate in the design, setting up, implementation and testing of business continuity and
    disaster recovery installations within the bank.
  • Install, test and maintain a wide range of IT communication infrastructure and cabling
    within Data Centres and branch network.
  • Planning and implementation networks security, including building firewalls, applying
    cryptography, developing IT security policies, procedures and standards within the bank.
  • Evaluations of hardware, software and peripherals equipment for LAN/WAN/MAN
    environment for procurement.
  • Maintain all data centre standards, procedures, health and safety, and day to day
    infrastructure performance issues.
  • Deliver IT projects; meet agreed customer service levels for all systems supported by IT
    within SLA.
  • Ensure all incidences, errors, problems and requests for service are logged through the
    Help Desk System.
  • Ensure that the Data centre is maintained and operational 24/7 by providing daily audits
    and reporting about the performance level of services.
  • Attend and participate in all appointed team meetings.

Knowledge and experience

  • Bachelor’s degree in information technology or related field.
  • Advanced diploma in Telecommunication/Electronics engineering.
  • Cisco Certified Network Professional.
  • 4 years of experience to include technical, business and team leadership gained.

Skills and competencies

  • Team working abilities and service orientation.
  • Wide range of knowledge in Local, Wide & Metropolitan Area Networks design, installation and
  • Experience in analyzing, designing, supporting and troubleshooting networks on Cisco routers,
    switches and security appliances.
  • Good working knowledge of firewall and intrusion prevention systems.
  • Good level of knowledge about Data Centre Operation and Management procedures.
  • Good level of knowledge about monitoring the data centre environment and critical assets.
  • Working knowledge of the technical requirements and builds of DC (Direct Current) power
    infrastructures for data centres and telecommunication/IT department.

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