Quality Service Manager at Lutheran World Federation

Visits: 2

ORGANIZATIONAL BACKGROUND

The Lutheran World Federation (LWF) World Service is the humanitarian and development arm of the Federation. The Kenya-Somalia Country Program of the LWF World Service provides assistance and protection to refugees and host communities in Kakuma and Dadaab refugee camps in Kenya and to returnees, IDPs and vulnerable local community members in Kismayu, Somalia.

JOB SUMMARY

The Quality Service Manager, Dadaab will plan, implement and undertake Quality Service program strategies in line with LWF country strategies and Government of Kenya policies through provision of oversight to ensure expected program objectives are achieved.

DUTIES AND RESPONSIBILITIES

• Lead development, implementation and review of quality services activities and budgets; continuously monitoring activities against work plans to identify possible areas of improvement, making recommendations and recording lessons learnt.
• Provide oversight to Quality Service program activities ensuring compliance with policies and procedures as provided by LWF, funders and legislation.
• Support oversight in management, implementation and improvement of service delivery in liaison with the Area Manager.
• Build capacity of quality service and project teams in education and reception center management while promoting a conducive work environment and teamwork.
• Supervise and empower the Quality Service team to develop, monitoring tools, reporting templates and service delivery procedures.
• Coordinate preparation and submission periodic (daily, weekly, monthly, quarterly, semi-annually and annual) reports of activities, evaluations, recommendations and action plans.
• Participate in internal and external meetings, as well as identify opportunities for partner collaboration as appropriate in addition to other activities such as advocacy, dissemination and knowledge management.

• Develop area program concept notes and proposals for existing and new donors as necessary from time to time.
• Support the Area Manager in identifying, assessing, monitoring and implementation of measures to reduce or control risks that may impact program delivery, quality and compliance.
• Carry out relevant tasks related to Quality Service as assigned by the Area Manager.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in Project Planning and Development, Education, Development Studies or related fields (Requirement)
• Proven experience of minimum 5 years working within a humanitarian and development programme. ( Requirement)
• Experience gained with an international NGO will be an added advantage.
• Certification in Program Management or other relevant certifications an added advantage.

COMPETENCIES

• Excellent computer skills in word processing, spreadsheets, use of internet and email
• Proven experience in Project Management within the humanitarian sector.
• Excellent interpersonal and communication skills including influencing negotiation and pragmatism.
• Excellent analytical, facilitation and documentation experience with humanitarian programmes.
• Ability to liaise with a variety of people successfully and effectively in a multicultural set up.
• Ability to work independently.
• Fluent in written and spoken English.

A person of high integrity that will model LWF/WS Kenya Somali Program core values:

• Dignity and justice
• Compassion and commitment
• Respect for diversity
• Inclusion and participation
• Transparency and accountability

KEY RELATIONSHIPS

Internal	External
Management Team, Sector Heads, Implementing Staff	Partners, County Government Officials, Community Members, Working Groups

An impeccable professional standard of ethics as well as the willingness and ability to enforce timely implementation within the LWF World Service and donor policies and procedures is essential.

Closing Date for Applications: September 7th, 2022

Important Note:

LWF participates in the Inter-Agency Misconduct Disclosure Scheme developed by the Steering Committee for Humanitarian Response, which requires LWF to conduct reference checks with prior employers including questions about employee misconduct. By proceeding with this job application, you consent to LWF requesting a Statement of Conduct from previous employers. This Statement of Conduct is requested from previous employers for all candidates for employment and provided to all employers that request it from LWF.

LWF is an equal opportunity employer and adheres to Child protection standards and to internal Child protection Policy. LWF World Service is signatory to the Code of Conduct for humanitarian agencies. Our recruitment and selection procedures reflect